Apple's Knowledge Navigator: Why Doesn't that Conversational Agent Exist Yet?
Date
2024-05-16
Authors
Newendorp, Amanda K.
Sanaei, Mohammadamin
Perron, Arthur J
Sabouni, Hila
Javadpour, Nikoo
Sells, Maddie
Nelson, Katherine
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Association for Computing Machinery
Abstract
Apple's 1987 Knowledge Navigator video contains a vision of a sophisticated digital personal assistant, but the natural human-agent conversational dialog shown does not currently exist. To investigate why, the authors analyzed the video using three theoretical frameworks: the DiCoT framework, the HAT Game Analysis framework, and the Flows of Power framework. These were used to codify the human-agent interactions and classify the agent's capabilities. While some barriers to creating such agents are technological, other barriers arise from privacy, social and situational factors, trust, and the financial business case. The social roles and asymmetric interactions of the human and agent are discussed in the broader context of HAT research, along with the need for a new term for these agents that does not rely on a human social relationship metaphor. This research offers designers of conversational agents a research roadmap to build more highly capable and trusted non-human teammates.
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Comments
This proceeding is published as Newendorp, Amanda K., Mohammadamin Sanaei, Arthur J. Perron, Hila Sabouni, Nikoo Javadpour, Maddie Sells, Katherine Nelson, Michael Dorneich, and Stephen B. Gilbert. "Apple's Knowledge Navigator: Why Doesn't that Conversational Agent Exist Yet?." In Proceedings of the CHI Conference on Human Factors in Computing Systems, pp. 1-14. 2024.
doi: https://doi.org/10.1145/3613904.3642739. Copyright 2024, The Authors. This work is licensed under a Creative Commons Attribution-Share Alike International 4.0 License.